Companies are prioritizing the mobile workplace


Since the outbreak of the pandemic, companies have had to change their “modus operandi”. In this sense, providing workers with tools that facilitate mobility was one of the basic requirements and a pillar of digitization strategies. According to the study “Evolution towards the mobile and secure workplace” developed by IDC and Samsung among more than 100 Spanish companies, more than 80% of organizations give the mobile workplace a medium, high or very high priority. Post-pandemic, business continuity was the top motivation for executing a mobile strategy according to 84% of respondents; followed by improved employee satisfaction (77%), increased productivity (71%) and improved customer satisfaction (56%).

However, only three in ten organizations admit that more than half of their employees have the ability to operate on the go; that is, they can develop their business tasks and goals with mobile devices, such as laptops, smartphones or tablets as work tools. Companies with 100 to 200 employees have more resources to achieve this (35%) than those with more than 400 employees (21%).

In office spaces, operations and technology departments are the areas with the highest number of mobile employees. Specifically, 68% use smartphones, followed by laptops (65%) and tablets (20%). In very specific areas, such as field workers (sales, distribution sector, technical service), a similar situation can be observed: the mobile remains the main device used (67%), followed by the laptop (50 %) and tablets (27%). Only 13% of professionals in this type of sector do not use any device of this type.

“This IDC study shows that the real success of digitalization is mobility. The use of devices has not only enabled business continuity during the pandemic, but has also increased productivity and process efficiency; as well as improved customer and employee satisfaction. Companies that adopt a mobile strategy based on an ecosystem of connected devices – both in office spaces and in the field – can better manage their activities, be more profitable and competitive in the market Exhibits Carlos Gándara, B2B manager at Samsung Electronics Iberia.

Mobility issues: access to data, security and costs

The study also highlights that the volume of employees who can access relevant business data through their company’s mobile infrastructure is still very low. Only 26% can currently do this, although more than 70% consider the ability to access and synchronize this business information important, as well as configuration between different devices; be able to work smoothly and without interruption regardless of the terminal used.

In a mobile work and mobility strategy, articulating security, costs and devices are of the utmost importance

Other challenges companies face when implementing a mobile strategy are security (85%) and cost (72%). In the field of security, the concern to obtain the necessary protection to make personal and professional use of the devices stands out (82%); taking into account that the use of professional mobile devices in the personal sphere is more widespread (47%) than the deployment of personal devices in the professional sphere (36%).

In this sense, two out of three companies have adopted or will adopt an enterprise mobility management solution for smartphones and tablets. The top reasons are ease of management (86%), cost savings (67%), use of business apps on the go (65%), and increased security (61%), in that order.

The importance of a trusted technology partner

Spanish companies consider device quality and warranty to be the main factor when choosing a technology partner to develop their mobile strategy, although the supplier’s experience and price rank second and third among their priorities. On the other hand, the acquisition of a mobile fleet remains the preferred format for carrying out its mobile transformation (90%), although there is a greater propensity to pay as you go in the case of laptops and computers. tablets at the largest companies.

Finally, Spanish organizations continue to favor direct contact with the manufacturer and the channel to receive the necessary advice on the most suitable devices for their digital transformation. In the case of mobile phones, 49% choose the channel as their main point of contact, while in the case of laptops, 51% of companies prefer to go directly to the manufacturer to buy the product.

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