The mobile workplace is a priority for the Spanish company | News | Mobility


An employee works with a smartphone (Adobe)

Mobility occupies a central place in the digital transformation processes of companies. According to the study “Evolution towards the mobile and secure workplace”, developed by IDC and Samsung among more than 100 Spanish companies, more than 80% of organizations place a medium, high or very high priority on the mobile workplace. Post-pandemic, business continuity was the top motivation for executing a mobile strategy according to 84% of respondents; followed by improved employee satisfaction (77%), increased productivity (71%) and improved customer satisfaction (56%).

However, only three out of ten organizations admit that more than half of their employees have the capacity to operate on the move; that is, they can develop their business tasks and goals with mobile devices, such as laptops, smartphones or tablets as work tools. Companies with 100 to 200 employees have more facilities to do so (35%), compared to those with more than 400 employees (21%).

In offices, the operations and technology departments are the areas with the highest number of mobile employees. Specifically, 68% use smartphones, followed by laptops (65%) and tablets (20%). In very specific areas, such as field workers (sales, distribution sector, technical service), a similar situation can be observed: the mobile remains the main device used (67%), followed by the laptop (50 %) and tablets (27%). Only 13% of professionals in this type of sector do not use any device of this type.

The operations and technology departments are the areas with the highest number of mobile employees

“This IDC study shows that the real success of digitalization is mobility. The use of devices not only enabled business continuity during the pandemic, but also enabled increased productivity and process efficiency; as well as improved customer and employee satisfaction. Companies that bet on a mobile strategy based on an ecosystem of connected devices (both in office spaces and in the field) can better manage their activities, be more profitable and competitive in the market”, assures- he. Carlos Gándara, B2B manager at Samsung Electronics Iberia.

Outstanding challenges: data access, security and costs

The study also highlights that the volume of employees who can access relevant business data through their company’s mobile infrastructure is still very low. Only 26% can do it today, although more than 70% consider the ability to access and synchronize this business information important, as well as configuration between different devices; be able to work smoothly and without interruption regardless of the terminal used.

Other challenges businesses face when implementing a mobile strategy are safety (85%) and costs (72%). In the field of security, the concern to obtain the necessary protection to make personal and professional use of the devices stands out (82%); taking into account that the use of professional mobile devices in the personal sphere is more widespread (47%) than the deployment of personal devices in the professional sphere (36%).

In this sense, two out of three companies have adopted or will adopt adopt an enterprise mobility management solution for smartphones and tablets. The top reasons are ease of management (86%), cost savings (67%), use of business apps on the go (65%), and increased security (61%), in that order.

Contact with the channel is essential

Spanish companies consider device quality and warranty to be the main factor when choosing a technology partner to develop their mobile strategy, although the supplier’s experience and price rank second and third among their priorities. On the other hand, the acquisition of a mobile fleet remains the preferred format for carrying out its mobile transformation (90%), although there is a greater propensity to pay as you go in the case of laptops and computers. tablets at the largest companies.

Finally, the Spanish organizations nevertheless prefer direct contact with the manufacturer and the sector to receive the necessary advice on the devices best suited for your digital transformation. In the case of mobiles 49% choose the channel as their main point of contactalthough in the case of laptops, 51% of companies prefer going to the manufacturer as a direct way to acquire the product.

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